Refund and Cancellation Policy

Refund and Cancellation Policies

• Full refund if you cancel anytime before the morning of your second scheduled class
  (You may cancel until the morning of your second scheduled class for full refund. Notice must be received prior to the start of the second class)
  
• No tuition, registration or membership refunds after second class except in special circumstances at the discretion of gym administration
• No refunds or makeup classes for failing to attend classes
• No refunds for removal from a class due to behaviour or illness

Cancellation (Dropping a class)

• Use the parent portal to submit a “Drop Request”.
• Cancelling (Dropping) a class or program requires at least 30 days’ notice. If the notice period extends into a partial month, the prorated fee for that month will be charged on the regular payment date.
• For example, if a Drop Request is submitted on August 15, the September 1 payment will be prorated to cover the notice period through September 14.
• Cancellation requests submitted with less than 30 days’ notice are subject to a minimum $50 cancellation fee. The fee does not apply when at least 30 days’ notice is provided.

Emergency Shutdowns/Health Restrictions

In the event of an emergency closure due to government restrictions, mandated closures (eg. Covid-19 restrictions) or acts of God (Floods, Earthquake, etc);

• If the disruption is likely to be short-term (less than 3 months):
  • Monthly payment plans will be paused and re-calculated when they resume
  • Disrupted classes will be rescheduled at the soonest possible dates
  • Refunds and/or credits may be considered on a case-by case basis
    
• If the disruption may be long-term (3 months or more)
  • Future Monthly payments will be stopped
  • Credits for a future registration will be issued for any remaining classes already paid for